Colorado's Tobacco 21 bill, signed into law in 2020, prohibits the sale and distribution of nicotine products to anyone under 21 years old.This includes cigarettes, tobacco products, and e-cigarettes.Retailers must card anyone who looks under 50 when they make a purchase.For delivery sales, retailers must verify the recipient's age with a valid government-issued photo ID.

We have a 3 day return policy, this does not include disposables [ disposables have a strict 24 hr return policy] which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at 3oh3snv@gmail.com. Please note that returns will need to be returned to the address it was received from

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at 3oh3snv@gmail.com. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at 3oh3snv@gmail.com.

RETURN POLICY

Last updated July 01, 2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.

RETURNS All returns must be postmarked within one (1) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS To return an item, please email customer service at 3oh3snv@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

3OH3 SMOKES AND VAPES:

Returns #10250 Federal Blvd, UNIT 100Federal Heights, CO 80260 United States Return shipping charges will be paid or reimbursed by us. 

REFUNDS After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least one (1) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.

EXCEPTIONS The following items cannot be exchanged:     ●     items that work after purchase may not be returned For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS If you have any questions concerning our return policy, please contact us at:

7209434279

3oh3snv@gmail.com